Water Utilities Department
The City of Georgetown’s Water Utilities Department consists of six divisions. These divisions are:
- Administrative Office
- Water Filtration
- Water Distribution
- Wastewater Collections
- Wastewater Treatment
- Stormwater Collections
Personnel in all divisions are fully trained in the technical requirements of their jobs. In addition, personnel in the Water Filtration, Water Distribution, and Wastewater Treatment divisions are required to be licensed under authority of the State Department of Health And Environmental Control (DHEC) office. The department provides the City with treated water for drinking and facilities for the collection and treatment of sanitary wastewater. The Stormwater division provides storm/sewer and drainage (ditches/ponds) maintenance. The department has personnel on call 24 hours per day – 7 days of each week.
Customer service calls related to request for new services, upgrades to existing service, or billing inquiries should be directed to the Finance Department at 545-4044. Service calls related to problems with existing service such as sewer back-ups, red water, or poor drainage should be directed to 545-4500. Customer service requests for special services such as water for new subdivisions, bulk water purchase, or contract service should be directed to the Water Utilities Administrative Office.
Mailing Address: P.O. Drawer 939, Georgetown, SC 29442
Hours of Operation: 8:00 AM – 5:00 PM, Mon.-Fri.
Drinking Water Services
The City of Georgetown obtains untreated raw water primarily from the Pee Dee River. Water from ground water wells is used as a back-up source. Present capacity allows for the filtration of up to 6 million gallons per day of raw water.
Untreated raw water is processed by the city’s water filtration plant and delivered to users through the potable water distributation system. Treated water meets or exceeds all potable water standards set by the S.C. Department of Health and Environmental Control. Treated water quality is listed in the Consumer Confidence Report (CCR), which is published on an annual basis.
The City of Georgetown produces a Source Water Assessment Report (SWAR) in compliance with the EPA Safe Drinking Water Act and coordinated in South Carolina by DHEC. Each SWAR contains important information about the drinking-water source and how susceptible it may be to contamination.
The City of Georgetown established a Stormwater Utility on April 1, 1993. The purpose of the Utility Program is to provide the greatest benefit for all customers through a coordinated and structured approach to Stormwater management.
Stormwater drainage is influenced by tidal water levels that require pumping of major drainage basins within the city.
The Stormwater utility program is supported by an established fee structure for residential and business establishments.
Here are the Final Reports for the City’s Storm Water Management Plan prepared by WK Dickson.
Wastewater collections and treatment are the two divisional services performed by the City’s Wastewater Service Group.
Wastewater from domestic, industrial, and commercial users is collected by gravity flow at collection points known as sewage lift stations. The lift station pumps the sewage to an elevation high enough to allow gravity flow to once again be established. The final lift station pumps the sewage directly to the Wastewater Treatment Plant. Treatment is provided by a 12 million gallon per day Sequential Batch Reactor (SBR) Biological Treatment Plant. The plant provides service for the City of Andrews, the western portion of Georgetown County and The city of Georgetown. Solids separated from the Wastewater are processed by Georgetown County into compost that is available for public purchase.
Water Utilities FAQ’s
What is REU?
A residential equivalency unit, REU, is equal to one single-family residence as determined by the existence of one water or electric meter, whether the structure is occupied or vacant. The number of REU’s of a multifamily complex, boarding house, mobile home park, garage apartment and similar residential use shall be determined by the number of water or electrical meters, whichever is greater, on the subject by property.
What is the Stormwater fee and how often is it billed?
The Stormwater management fee is billed each month on the city utility bill for an occupied single-family lot and is two dollars ($6.00) per REU. Semiannually or annually, the city shall respectively bill thirty six dollars ($36.00) or seventy two dollars ($72.00) per REU to each inactive water or electric account. In the event a water or electric account serves a vacant property with no impervious surface, no fee shall be assessed.
What is the fee for a residential lot with more than a single family use?
The Stormwater management fee billed each month for a residential lot with more than a single-family use shall be based on one REU times the electric or water meters, whichever is greater. Structures designed for short-term occupancy such as bed and breakfast establishments and overnight boarding houses shall be considered commercial uses.
What is the fee for commercial, industrial, non-profit, or public property?
The Stormwater management fee for a commercial, industrial, non-profit, public, or semipublic property shall be based on one REU times 6.3 times the number of acres within the property per month. Any commercial property less than one acre shall be considered one acre when computing the fee. In the event a water or electric account is inactive, the city shall bill the fee semiannually or annually.
What is the fee for multiple tenants on commercial properties?
Multiple tenants on commercial properties shall be billed monthly on a prorated basis based on the percentage of structure they occupy. The total fee shall be divided among the tenants based on the square footage of the structure they occupy divided into the total square footage of the structure.